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FAQs: Walk-in Lab's Questions and Answers

Below are the most common questions and answers received by Walk-in Labs. We hope you find the FAQs helpful. Contact us at 1-800-539-6119 with any other questions. We are happy to help.


Q - I feel healthy, so why should I get tested?


Q - What should I do if I can’t find the test I’m looking for?

Q - Do I need to see my healthcare provider to get tested?

Q - What is the testing procedure?

Q - Is my order secure?

Q - What is a patient service center?

Q - Is there a location near me?

Q - Do I need an appointment?

Q - Should I fast before taking the test?

Q - How reliable are the results?

Q - Are my results available online?

Q - Are my results confidential?

Q - When will I receive the results?

Q - What if I receive an abnormal result?

Q - Will I be able to understand the results?

Q - What if I have questions about the results?

Q - Will my healthcare provider receive a copy of my results?

Q - Does Medicare cover this?

Q - Is this covered by my insurance?

Q - Can I cancel my order?

Q - I feel healthy, so why should I get tested?
A - A serious medical condition such as heart disease, prostate cancer or diabetes can exist without noticeable symptoms for up to two years. Early detection is your best defense. A simple blood test can increase your chances of reversing potential problems, and establish a baseline of your normal ranges from which future tests can be monitored. 
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 Q - What should I do if I can’t find the test I’m looking for?
A - We have access to thousands of tests, some of which are not on our website. If there is a test you are interested in but can’t find on the website, please call us at (800) 539-6119 and we will be happy to discuss the availability of the test.
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Q - Do I need to see my healthcare provider to get tested?
A - Direct access testing allows greater participation in one's own healthcare. Yes, your healthcare provider can refer you to Walk-In Lab, but it’s not a requirement. You can feel secure that Walk-In Lab uses the same labs as healthcare providers and hospitals, which are CLIA-certified and regulated by appropriate governmental agencies.

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Q - What is the testing procedure?
A - First you order your test online or by telephone. You then print your requisition form which you must have with you when you go to the patient service center for your blood draw. The lab will not draw your blood without the requisition. There, your blood is drawn by a certified phlebotomist. The results are received by our office generally within 24-48 hours and uploaded to your secure online account.

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 Q - Is my order secure?
A - You can shop at Walk-In Lab (
walkinlab.com) online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit and debit card transactions for our customers.

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Q - What is a patient service center?
A - Patient Service Centers are certified laboratories where patients have blood drawn. These centers are staffed by licensed phlebotomists, and are the same facilities referred to by healthcare providers.

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Q - Is there a location near me?
A - Walk-In Lab uses LabCorp, a nationwide CLIA-certified medical reference laboratory and there is most likely a with Patient Service Centers close to where you live or work. Click here to use the lab locator.

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Q - Do I need an appointment?
A - An appointment is usually not required at most Patient Service Centers. We encourage our customers to call the lab location they choose to confirm their hours of operation and that an appointment is not required.

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Q - Should I fast before taking the test?
A - It depends on the test. It is recommended that you avoid food and liquids for a minimum of 10 hours when testing for glucose, cholesterol, and triglycerides. Water or black coffee is permitted during your fast. If fasting is required for your test, it will be noted in the “Additional Information” box on your requisition.

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Q - How reliable are the results?
A - We use the leading national laboratories, which are fully accredited, licensed medical reference labs. These are the same labs your healthcare provider uses.
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Q - Are my results available online?
A - Yes, your results will be uploaded to your secure online account within 24-48 hours* of your blood draw. If you would like a copy sent via mail, let us know.
* Results are generally released within 24-48 hours. Some tests must be sent out and those results may take up to 7 days to be released.
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Q - Are my results confidential?
A - Absolutely. We respect your privacy and maintain confidentiality. You are the only one who receives the results unless you specify otherwise, with a signed HIPAA release.  Not even your insurance company will obtain results from Walk-In Lab and/or its associates.
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Q - When will I receive the results?
A - You can expect to receive the results for most tests within 24-48 hours after your blood is drawn. You will receive an email when your results have been uploaded to your secure online account. You can then login to view and/or print your results.
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Q - What if I receive an abnormal result?
A - Abnormalities should be considered an early warning, but do not necessarily mean you have an illness or disease. We strongly recommend you discuss the results with your healthcare provider for evaluation, further testing and diagnosis.
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Q - Will I be able to understand the results?
A - Yes. All test results include the normal reference ranges, with abnormalities indicated. We recommend you seek a healthcare provider to discuss results outside normal ranges. For a detailed explanation of tests, a valuable resource can be found online: LabTests Online.
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Q - What if I have questions about the results?
A - Questions regarding abnormal results should be discussed with your healthcare provider. For general questions, you may call or write Walk-In Lab.
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Q - Will my healthcare provider receive a copy of my results?
A - We deal directly and confidentially with you, and send the results to you. We can send a copy of your results to your Healthcare Provider only with a signed HIPAA release form from you giving us the authorization to do so. 
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Q - Does Medicare cover this?
A - Medicare only reimburses the laboratory that performs the analysis. Medicare patients must have a doctor's order by a physician with a Medicare number and acceptable diagnostic code.

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Q - Is this covered by my insurance?
A - Walk-In Lab does not file insurance claims. Some insurance plans have a wellness or prevention benefit. Contact your carrier for that information. We can provide CPT codes so you may file for reimbursement.

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Q - Can I cancel my order?
A - Refunds are only permitted prior to submission of specimens for testing. Within thirty (30) days of purchase a full refund will be issued.  Up to six (6) months after purchase, cancelled orders will be subject to a $25 cancellation fee.  No refunds will be issued after six (6) months from the original purchase date.

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