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Terms

PLEASE READ THE FOLLOWING TERMS & CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

Walk-In Lab is a direct-to-consumer, online lab test purchasing service. By using this service, you agree to be bound by these Terms & Conditions and other applicable laws. Walk-In Lab reserves the right to make changes at any time and changes will be effective immediately upon publishing. If you do not agree to comply with these Terms & Conditions, please do not use this website.

By utilizing this site, you agree to the following: 

  you are over the age of 18;
  the information you submit while purchasing a lab test is truthful and accurate;
  you will not copy any images, text or structure from this website;
  you will use the site according to instructions and intended use; and
  you will abide by the Purchase Policy and Medical Disclaimer as defined below.

Purchase Policy:

The information on this website is for informational purposes only. Walk-In Lab makes no expressed or implied warranties, representations or endorsements whatsoever with regard to the services provided. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided. Walk-In Lab shall not be liable for any cost or damage arising either directly or indirectly from any transactions conducted or information conveyed on the website. Walk-In Lab offers no assurance of uninterrupted service or error free service. Walk-In Lab does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained on the website.

The users of this website agree to indemnify, defend and hold harmless Walk-In Lab, its officers, directors, employees, agents, licensor's, suppliers and any third party information providers to the website from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms & Conditions by the user.

Discount coupon codes issued by Walk-In Lab are issued as a courtesy to our customers. Orders placed that do not meet the requirements or after expiration will be processed without the discount. Monthly specials will only be honored during the month they are featured. Site-wide percentage-off sales exclude home test kits and monthly specials and Providers are not eligible for additional discounts.  Refunds will not be given retroactively. Coupons are not redeemable for cash and only one may be used for each purchase.  Adjustments, credits and/or refunds for discount codes not entered at the time of ordering will not be issued.

Refunds are only permitted prior to submission of specimens for testing. Within thirty (30) days of purchase a full refund will be issued.  Up to six (6) months after purchase, cancelled orders will be subject to a $25 cancellation fee.  No refunds will be issued after six (6) months from the original purchase date.

Lab orders expire six (6) months from the original purchase date. Expired lab orders will be replaced free of charge.

This website shall be governed by and construed in accordance with the laws of the State of Louisiana without giving effect to any principles or conflicts of law. This website is owned and operated by Walk-In Lab, LLC.  All of the information contained herein is the exclusive property of Walk-In Lab, LLC. 

Please note that Walk-In Lab only operates within the United States. New York, New Jersey, Rhode Island and Maryland state laws prohibit direct-access testing and LabCorp has temporarily suspended testing in Massachusetts.  Walk-In Lab is unable to process LabCorp lab orders in these states at this time.  If ordering a home test kit, please Contact Us if you reside in one of these states or outside the United States.

Please also note that LabCorp and Walk-In Lab's Medical Director require that patients tested be at least 18 years old.  Walk-In Lab is unable to process orders for anyone under the age of 18 at this time.

Due to HIV state testing laws, website users in certain states that order an HIV test may be notified by email that pre-test and/or post-test counseling are required.  All this means is that telephone counseling and acknowledgment of the HIV Consent Form may be required prior to release of the HIV lab requisition and the HIV test results.   

Questions, concerns, comments and testimonials are always welcomed.  Contact Us

 

Low Price and Service Satisfaction Guarantees:

Only Walk-In Lab will match any lower price you find online at a competitor's website.  Total price includes any applicable processing or handling fees.  If you locate a lower price online, prior to placing your order, Contact Us or call 1-800-539-6119.  Price adjustments will not be made once an order has been placed.  

Only Walk-In Lab guarantees your satisfaction.  If you are not completely satisfied with the entire order process, Contact Us or call 1-800-539-6119 within three (3) business days of results delivery to apply for a full refund.


Medical Disclaimer:

All information contained on this website is provided for availability and pricing purposes only and is not intended to be a substitute for a physician's consultation.  Lab test services are offered for wellness monitoring purposes only. The tests listed in or on this website are NOT intended to diagnose, treat, or cure disease. Walk-In Lab does not recommend self-diagnosis or self-medication, and no information within this website, or presented herein, may be construed or interpreted as recommending self-diagnosis or self-medication. Outside of providing affordable, clinical testing, Walk-In Lab does not engage in rendering medical advice or other medical services. Further, Walk-In Lab gives no warranty that any clinical lab test will prevent disease.


Individuals with health disorders, medical conditions, or any condition needing medical supervision assume full responsibility for obtaining professional medical assistance. Accordingly, all website users are strongly encouraged to consult and work with an experienced health-care practitioner regarding any symptoms, abnormal health screens or medical conditions.

A clinical lab test only constitutes a partial evaluation of an individual's state of health and does not represent a diagnosis or recommendation. There are numerous medical diseases that cannot be discovered by clinical lab tests alone. If a laboratory test result is outside normal range, you are encouraged to see a physician. If you do not have a physician we can provide you with a list of physicians in your area.

Each test, and its result, is provided for informational purposes only and is not a substitute for the care, medical advice or treatment provided by your physician; each test has benefits, risks, limitations, false positives and negatives and accuracy is not guaranteed; tests and test results are best interpreted in the context of your overall clinical evaluation with a physician.

Laboratory test results may vary depending upon age, sex, time of day blood sample is taken, diet, medications, and the limits of modern technology. Many tests, in order to be validated, will need to be repeated at the discretion of the consulting or treating physician.

Walk-In Lab shall not be liable to you or anyone else for any loss or injury caused in whole or in part by procuring, compiling, interpreting, delivering or reporting information through this website. In no event shall Walk-In Lab be liable to you or anyone else for any decisions made or action(s) taken or not taken by you in reliance on such information.