Refunds are only permitted prior to submission of specimens for testing. Within seven (7) days of purchase, a full refund will be issued using the original payment method. Within eight to one hundred eighty (8-180) days of the purchase date, a full refund less a $10 cancellation fee will be issued. After one hundred eighty-one (181) days a full website credit will be issued upon request in the form of a gift card that will be accessible in your CLR. No refunds or credits issued after one year of purchase. All ALCAT Home Test Kit orders are subject to a $50 cancellation fee.