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Cancellation Policy

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Refunds are only permitted prior to submission of specimens for testing. Within seven (7) days of purchase, a full refund will be issued using the original payment method. Within eight to one hundred eighty (8-180) days of the purchase date, a full refund less a $10 cancellation fee will be issued. After one hundred eighty-one (181) days a full website credit will be issued upon request in the form of a gift card that will be accessible in your CLR.  No refunds or credits issued after one year of purchase. 

Lab orders are valid for six (6) months from the date of purchase. If you do not use your lab order within this time period it expires. Lab orders will be renewed at no charge for another six months if requested within one year of purchase.

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