Refunds are only permitted prior to submission of specimens for testing. Within thirty (30) days of purchase, a refund will be issued using the original payment method less a $25 cancellation fee. Within thirty-one to ninety (31-90) days of purchase date, a full website credit will be issued upon request and the credit will expire one (1) year from the purchase date. All ALCAT Home Test Kit orders are subject to a $50 cancellation fee.
Lab orders are valid for six (6) months from the date of purchase. If you do not use your lab order within this time period it expires. Lab orders will be renewed at no charge for another six months if requested within one year of purchase.