Frequently Asked Questions

You must be 18 years of age or older to order tests and also have them performed.

Due to state regulations we are unable to offer services through LabCorp in NY, NJ, RI, MD and MA and through Quest Diagnostics in AZ, NY, NJ, and RI or to its residents. No matter where you live, your lab order cannot be used at lab locations in the above-mentioned states.

Yes, however, you must provide a local address in the state that you will be tested. Prohibited states for Lab Corp include NY, NJ, RI, MD, and MA. Prohibited states for Quest Diagnostics include AZ, NY, NJ, and RI.

Choose the tests you would like to have performed, add them to your cart and proceed to the checkout. Register as a new Customer/Patient or log in if you are an existing customer. Complete checkout and follow the on-screen instructions to view and print your lab order. Take the lab order to the lab when you go for testing. Be sure to follow preparation instructions for the tests ordered. You will receive an email, and text message if registered, notifying you to login when your results are available.

Payments accepted include Visa, MasterCard, Discover, American Express, Health Savings Cards, Apple Pay, Google Pay, PayPal and FSA.

Walk-In Lab does not file insurance claims. Upon request, after results are received, we will provide a receipt with all necessary information to file with your insurance company. Walk-In Lab does not guarantee reimbursement.

All fees are included in the cost of the tests when you place your order. No further payment is required at the lab. However, if you are purchasing an at home test kit, blood draw fees may apply.

We use the leading national laboratories, which are fully accredited, licensed medical reference labs. These are the same labs your healthcare provider uses.

Your results will be uploaded to your secure online account, usually within 24-48 hours of your specimen collection. Some tests may take longer. Click on each test name for more details and result turnaround time.

HIPAA regulations prohibit releasing results without your written consent. This includes immediate family members and spouses. However, you can fax your results directly from your Confidential Lab Record when logged into your account. This service is provided at no charge to you.

Absolutely, we respect your privacy and maintain confidentiality. You are the only one who receives the results unless you provide a written consent requesting the release to a third party.

No, Walk-In Lab provides the lab order for you.

Appointments are optional but labs are busiest in the mornings when most people are fasting. Appointments are recommended if you want to get in and out of the lab faster. To make an appointment follow the on-screen instructions during checkout.

Yes, an order can be placed anonymously. The First Name field must start with an alpha or numeric character and the Last Name must be an alpha character. Your correct date of birth and gender are required.

Click on the test name for more details and specific fasting requirements. Test preperation will also be included with your order and available in your CLR.

We recommend that you try to test on a "typical day", so if possible you should wait until you are not ill. Viruses such as colds and flues as well as bacterial infections are stressful to the body and therefore may affect the results.

It depends on the type of test you're having performed and what medication you take. Please check with your pharmacist or doctor. You should never stop taking prescribed medication without first checking with your doctor.

No, a prepaid shipping envelope is included in your kit. Read instructions carefully to make sure there are no special shipping requirements.

All sections on the requisition should be completed excluding the payment and insurance information.

It is not necessary to complete the payment section. When you complete your payment through Walk-In Lab the testing is paid in full. All sections on the requisition should be completed excluding the payment and insurance information.

The use of permed, dyed, or bleached hair is not recommended. Chemically treated hair is susceptible to contamination and therefore should not be used.

In total 0.25 grams of hair is needed to complete the analysis. Read all instructions carefully before beginning the test.

No, you should test on a typical, healthy day when you are not on your period.

No, you should continue with your normal diet prior to testing.

The samples do not have to be consecutive days; you can skip days in between sample collections.

Food sensitivity is often limited to digestive problems whereas a food allergy can cause immune system reactions that can affect numerous organs in the body. In some cases, a food allergy can be severe and life-threatening.

Yes, the specimen should be collected as stated in the instructions included in your kit. Read all instructions carefully before beginning the test.

Yes, hormones administered topically, this includes anti-aging creams, can be absorbed into your fingers when being applied with your hands and can cause false high results. When applying topical hormones be sure to rub them in without using your fingers for at least 2 days prior to collection. Refrain from using anti-aging creams that may contain hormone traces. It is important to continue to use the hormones as usual during this time; just avoid hand exposure. Read all instructions carefully before beginning the test.