FAQs: Walk-in Lab's Questions and Answers

Below are answers to the most common questions asked of Walk-In Lab. We hope you find these FAQs videos and text answers helpful. Contact Us or call 1-800-539-6119 with any other questions. We are happy to help.

General

Q - I feel healthy, so why should I get tested? 

Q - How old do I have to be to get tested?

Q - Are there certain states where testing can’t be done?

Q - Can I order laboratory tests if I live outside of the United States?

Q - How does this process work?

Q - How does Walk-In Lab protect my privacy?

Q - What should I do if I can’t find the test I’m looking for?

Q - I want to place orders for others. Why can't I change the name in my order?

Q - I'm a doctor or licensed medical provider. Can I order testing for myself or patients?

Q - Does Walk-In Lab offer lab testing on animals?

Q - Is there an expiration date for my lab order?

Q - Can you recommend any doctors who I can see for treatment or can you write me prescriptions?

Q - What does the price of the laboratory test include?

Q - Do you offer DNA testing?

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Payments

Q - What payment methods does Walk-In Lab accept?

Q - Do you file claims for customers with insurance companies or Medicare or will they reimburse?

Q - Do I have to pay any additional fees at the lab?

Q - Can I cancel my order?

Q - I found a test for a lower price, will you match the price?

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Results

Q - How accurate and reliable are the results?

Q - How do I get my results?

Q - Will my healthcare provider receive a copy of my results?

Q - Are my results confidential?

Q - Will I be able to understand the results?

Q - What if I receive an abnormal result?

Q - Do positive STD and HIV results get reported?

Q - Can I get my results the same day or faster than the time specified?

Q - Can I get the results of each test I order on a separate report?

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Lab Testing - General

Q - Do I need to visit a doctor to get a lab order before getting tested?

Q - I already have a doctor’s order. Can I still order with Walk-In Lab?

Q - Is there a location near me?

Q - Do I need an appointment?

Q - Can I do anonymous testing?

Q - What is the procedure when ordering a stool test with LabCorp or Quest Diagnostics?

Q - Why is there a doctor’s name on my lab order that is not my doctor?

Q - If I want to order several lab tests but plan to use them on separate days, can you send me separate lab request forms for each lab test in my order?

Q - Can I add a test to my order after I purchased a test or panel?

Q - How long do I have to take my tests?

Q - How do I receive my lab order?

Q - Do I have to bring a printed paper copy of the lab order with me to the lab?

Q - Do I need to sign the bottom of my lab order?

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Lab Testing - Preparation

Q - Should I fast before taking the test?

Q - Can I test while I’m sick?

Q - Will taking medicine affect my test?

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Kits - General

Q - Do I have to pay to ship the specimen back?

Q - How do I receive my kit?

Q - I just received my test kit, what information do I need to put on the requisition?

Q - The paperwork in the kit is asking for payment information but I have already paid.

Q - My kit has expired, can I get a new kit?

Q - What do I put for the ID # on the Genova specimen vials?

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Kits - In-Home Specimen Collection

Q - If ordering a hair test kit can you test dyed hair?

Q - How much hair is required for hair specimen?

Q - I ordered a urine kit, can I test while menstruating?

Q - Are there any foods I should avoid before collecting for the stool test kit?

Q - I ordered the 3 day stool test. What if I don’t have a bowel movement every day?

Q - Can I collect a stool specimen from an adult diaper?

Q - I ate and/or brushed my teeth and then collected my saliva. Should I start all over?

Q - I forgot to rinse my mouth before I collected my saliva. What should I do?

Q - What happens if the saliva specimen defrosts before it makes it to the lab?

Q - How do I collect my saliva specimen?

Q - How much saliva do I need?

Q - What do I do if I'm having a difficult time collecting enough saliva?

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Kits - Blood Draw Required

Q - I have ordered a specialty lab test kit that requires a blood draw. Where should I go to have my blood drawn?

Q - I ordered an ALCAT kit, it says the lab will come to me, how does that work?

Q - What is the difference between food sensitivity and food allergy?

Q - The kit I ordered says blood spot, does the blood have to be fresh?

Q - Are there any special precautions to take when collecting blood spots?

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Q - I feel healthy, so why should I get tested?
A - A serious medical condition such as heart disease, prostate cancer or diabetes can exist without noticeable symptoms for up to two years. Early detection is your best defense. A simple blood test can increase your chances of reversing potential problems, and establish a baseline of your normal ranges from which future tests can be monitored.
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Q - How old do I have to be to get tested?
A - You must be 18 years of age or older to order tests and also have them performed.
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Q - Are there certain states where testing can’t be done?
A - Due to state regulations we are unable to offer services through LabCorp in NY, NJ, RI, MD and MA and through Quest Diagnostics in NY, NJ and RI or to its residents. No matter where you live, your lab order cannot be used at lab locations in the above mentioned states.
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Q - Can I order laboratory tests if I live outside of the United States?
A - Yes, however you must provide a local address in the state that you will be tested. Prohibited states for Lab Corp include NY, NJ, RI, MD and MA. Prohibited states for Quest Diagnostics include NY, NJ and RI.
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Q - How does this process work?
A - Choose the tests you would like to have performed, add them to your cart and proceed to the checkout. Register as a new Customer/Patient or login if you are an existing customer. Complete checkout and follow the on-screen instructions to view and print your lab order. Take the lab order to the lab when you go for testing. Be sure to follow preparation instructions for the tests ordered. You will receive an email notifying you to login when your results are available.
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Q - How does Walk-In Lab protect my privacy?
A - Walk-In Lab has a commitment to privacy for its customers. All credit card transactions are encrypted and insured. We will not sell or provide secure proprietary information input by customers to any outside parties. All customer information is kept on private, HIPAA-compliant servers
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Q - What should I do if I can’t find the test I’m looking for?
A - We have access to thousands of tests, some of which are not on our website. If there is a test you are interested in but can’t find on the website, call us at 1-800-539-6119 and we will be happy to discuss the availability of the test.
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Q - I want to place orders for others. Why can't I change the name in my order?
A - In order to follow mandated compliance laws and regulations, each individual has to create a separate account. Our system will not allow changes to the name and date of birth once an account has been created. Each account is identified by the email address. Federal HIPAA laws require that private medical information not be shared without your written consent. This includes immediate family members and spouses.
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Q - I'm a doctor or licensed medical provider. Can I order testing for myself or patients?
A - Yes, we do have a healthcare provider program that is available. Please view the specifics of the program under the Partners tab on our website. This option will allow you to order testing and manage results for both yourself and your clients/patients.
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Q - Does Walk-In Lab offer lab testing on animals?
A - Unfortunately we do not. The labs that we are contacted with only accept human specimens.
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Q - Is there an expiration date for my lab order?
A - Lab orders are valid for six (6) months from the date of purchase. If you do not use your lab order within this time period it expires. Lab orders will be renewed at no charge for another six months if requested within one year of purchase.
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Q - Can you recommend any doctors who I can see for treatment or can you write me prescriptions?
A - Walk-In Lab does not recommend physicians or write prescriptions. If you do not have a personal physician, Click here for a physician directory.
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Q - What does the price of the laboratory test include?
A - When using Walk-In Lab the price is all inclusive so there will not be separate laboratory fees, lab order fees or processing fees. The price you pay at the checkout includes the lab test, lab order, laboratory fees and the review of your results by our ordering physicians. In addition you will notified immediately by one of our Customer Service Representatives if your results are returned as critical or with an alert.
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Q - Do you offer DNA testing?
A - No, we do not offer DNA testing at this time.
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Q - What payment methods does Walk-In Lab accept?
A - Payments accepted include Visa, MasterCard, Discover, American Express, Health Savings Cards, PayPal, and money orders by mail.
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Q - Do you file claims for customers with insurance companies or Medicare or will they reimburse?
A - Walk-In Lab does not file insurance claims. Upon request, after results are received, we will provide a receipt with all necessary information to file with your insurance company. Walk-In Lab does not guarantee reimbursement.
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Q - Do I have to pay any additional fees at the lab?
A - All fees are included in the cost of the tests when you place your order. No further payment is required at the lab.
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Q - Can I cancel my order?
A - Refunds are only permitted prior to submission of specimens for testing. Within thirty (30) days of purchase, a refund will be issued less a $25 cancellation fee. No refunds will be issued after thirty (30) days from purchase date. Within ninety (90) days of purchase date, a full website credit will be issued upon request and the credit will expire one (1) year from the purchase date.
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Q - I found a test for a lower price, will you match the price?
A - Walk-In Lab will match any price you find online on a competitor's website. Price matches will only be issued for respective labs. Total price includes any applicable processing or handling fees. If you locate a lower price online, prior to placing your order, Contact Us or call 1-800-539-6119. Price adjustments will not be made once an order has been placed.
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Q - How accurate and reliable are the results?
A - We use the leading national laboratories, which are fully accredited, licensed medical reference labs. These are the same labs your healthcare provider uses.
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Q - How do I get my results?
A - Your results will be uploaded to your secure online account, usually within 24-48 hours of your specimen collection. Some tests may take longer. Click on each test name for more details and result turnaround time.
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Q - Will my healthcare provider receive a copy of my results?
A - HIPAA regulations prohibit releasing results without your written consent. This includes immediate family members and spouses. However, you can fax your results directly from your Confidential Lab Record when logged into your account. This service is provided at no charge to you.
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Q - Are my results confidential?
A - Absolutely, we respect your privacy and maintain confidentiality. You are the only one who receives the results unless you provide a written consent requesting the release to a third party.
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Q - Will I be able to understand the results?
A - Yes, all test results include the normal reference ranges, with abnormalities indicated. We recommend you seek a healthcare provider to discuss results outside normal ranges. If you seek additional information regarding your test results, you may choose to visit Lab Tests Online, a public resource for clinical lab testing and an excellent resource.
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Q - What if I receive an abnormal result?
A - Abnormalities should be considered an early warning, but do not necessarily mean you have an illness or disease. We strongly recommend you discuss the results with your healthcare provider for evaluation, further testing and diagnosis.
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Q - Do positive STD and HIV results get reported?
A - Yes, positive results for HIV and STDs are reported to the state department via name based reporting. The name of the testee and the results will be reported but are only accessible by public health personnel to track HIV rates in the state. The state department removes all personal information and reports only the results to the Centers for Disease Control and Prevention (CDC). Personal information is not shared with insurance companies or anyone else.
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Q - Can I get my results the same day or faster than the time specified?
A - Unfortunately Walk-In Lab does not offer STAT testing.
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Q - Can I get the results of each test I order on a separate report?
A - We are unable to separate results for tests that are ordered together. If you require results to be separated place separate orders for the tests you need reported together.
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Q - Do I need to visit a doctor to get a lab order before getting tested?
A - No, Walk-In Lab provides the lab order for you.
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Q - I already have a doctor’s order. Can I still order with Walk-In Lab?
A - Yes, you can use your order as a guide to select tests. If you need help finding any tests, Contact Us or call 1-800-539-6119. To avoid double billing do not bring the order from your doctor only bring the lab order issued by us to the lab.
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Q - Is there a location near me?
A - Walk-In Lab is proud to contract with LabCorp and Quest Diagnostics with a combined 3,700 lab locations nationwide. Visit our Lab Locator to find a location near you. LabCorp: Online lab testing is prohibited in NY, NJ, RI, MD and MA. Quest: Online lab testing is prohibited in NY, NJ and RI. If ordering a home test kit that requires a blood draw you will need to locate a lab to perform the draw. Visit Home Test Kits that Require a Blood Draw to find a location near you.
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Q - Do I need an appointment?
A - Appointments are optional but labs are busiest in the mornings when most people are fasting. Appointments are recommended if you want to get in and out of the lab faster. To make an appointment follow the on-screen instructions during checkout.
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Q - Should I fast before taking the test?
A - Click on the test name for more details and specific fasting requirements.
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Q - Can I do anonymous testing?
A - Yes, an order can be placed anonymously. The First Name field must start with an alpha or numeric character and the Last Name must be an alpha character. Your correct date of birth and gender are required.
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Q - What is the procedure when ordering a stool test with LabCorp or Quest Diagnostics?
A - When a stool test is ordered please take the lab order to the lab and you will be provided with the collection material and specific instructions. Once you collect the specimen return it to the same lab in the provided container.
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Q - Why is there a doctor’s name on my lab order that is not my doctor?
A - The doctor that is listed on your lab order is a part of Walk-In Lab’s physician’s network. We are unable to list your physician’s name on the lab order.
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Q - If I want to order several lab tests but plan to use them on separate days, can you send me separate lab request forms for each lab test in my order?
A - If you would like to have tests performed on different days it is best to order the tests separately. If you have already completed your order and would like the tests performed at different times Contact Us prior to visiting the lab and we can separate the order for you. We cannot separate tests that are part of a panel.
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Q - Can I add a test to my order after I purchased a test or panel?
A - Yes, we can combine lab orders. If after placing your order you decide an additional test is needed simply place another order and Contact Us prior to visiting the lab so that we can combine the orders for you.
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Q - How long do I have to take my tests?
A - Lab orders are valid for six (6) months from the date of purchase. If you do not use your lab order within this time period it expires. Lab orders will be renewed at no charge for another six months if requested within one year of purchase.
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Q - Can I test while I’m sick?
A - We recommend that you try to test on a "typical day", so if possible you should wait until you are not ill. Viruses such as colds and flues as well as bacterial infections are stressful to the body and therefore may affect the results.
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Q - Will taking medicine affect my test?
A - It depends on the type of test you're having performed and what medication you take. Please check with your pharmacist or doctor. You should never stop taking prescribed medication without first checking with your doctor.
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Q - How do I receive my lab order?
A - Your lab order is immediately available when your order is placed. Once you have finished the checkout process, follow the on-screen instructions to view and print your lab order. Instructions are also included in the order email sent or in your Confidential Lab Record when you login to your account.
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Q - Do I have to bring a printed paper copy of the lab order with me to the lab?
A - Yes, print out a copy of your lab order and bring it to the lab when you go for testing. If you don’t have access to a printer Contact Us or call 1-800-539-6119 and we will be happy to fax the lab order to the lab location for you.
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Q - Do I need to sign the bottom of my lab order?
A - No, you do not need to sign your order.
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Q - I have ordered a specialty lab test kit that requires a blood draw. Where should I go to have my blood drawn?
A - There are a couple options for the blood collection for at home test kits. You can contact Any Lab Test Now to set up a blood draw or you can contact your local hospital, clinic or phlebotomy service. If you are unfamiliar with hospitals in your area, you can visit US Hospital Finder. Draw fees may apply.
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Q - Do I have to pay to ship the specimen back?
A - No, a prepaid shipping envelope is included in your kit. Read instructions carefully to make sure there are no special shipping requirements.
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Q - How do I receive my kit?
A - Your kit will be mailed directly to the address listed on your account. If you would like your kit shipped to a different location please Contact Us or call 1-800-539-6119.
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Q - If ordering a hair test kit can you test dyed hair?
A - The use of permed, dyed, or bleached hair is not recommended. Chemically treated hair is susceptible to contamination and therefore should not be used.
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Q - How much hair is required for hair specimen?
A - In total 0.25 grams of hair is needed to complete the analysis. Read all instructions carefully before beginning the test.
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Q - I just received my test kit, what information do I need to put on the requisition?
A - All sections on the requisition should be completed excluding the payment and insurance information.
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Q - I ordered a urine kit, can I test while menstruating?
A - No, you should test on a typical, healthy day when you are not on your period.
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Q - Are there any foods I should avoid before collecting for the stool test kit?
A - No, you should continue with your normal diet prior to testing.
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Q - I ordered the 3 day stool test. What if I don’t have a bowel movement every day?
A - The samples do not have to be consecutive days; you can skip days in between sample collections.
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Q - Can I collect a stool specimen from an adult diaper?
A - No, the specimen should be collected as stated in the instructions included in your kit. Read all instructions carefully before beginning the test.
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Q - I ordered an ALCAT kit, it says the lab will come to me, how does that work?
A - After you have completed your order you will be contacted by a mobile lab to set an appointment for the blood draw that is convenient for you.
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Q - What is the difference between food sensitivity and food allergy?
A - Food sensitivity is often limited to digestive problems whereas a food allergy can cause immune system reactions that can affect numerous organs in the body. In some cases a food allergy can be severe and life-threatening.
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Q - The kit I ordered says blood spot, does the blood have to be fresh?
A - Yes, the specimen should be collected as stated in the instructions included in your kit. Read all instructions carefully before beginning the test.
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Q - Are there any special precautions to take when collecting blood spots?
A - Yes, hormones administered topically, this includes anti-aging creams, can be absorbed into your fingers when being applied with your hands and can cause false high results. When applying topical hormones be sure to rub them in without using your fingers for at least 2 days prior to collection. Refrain from using anti-aging creams that may contain hormone traces. It is important to continue to use the hormones as usual during this time; just avoid hand exposure. Read all instructions carefully before beginning the test.
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Q - The paperwork in the kit is asking for payment information but I have already paid.
A - It is not necessary to complete the payment section. When you complete your payment through Walk-In Lab the testing is paid in full. All sections on the requisition should be completed excluding the payment and insurance information.
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Q - My kit has expired, can I get a new kit?
A - Yes, if your kit expires within one year of your purchase Contact Us and we will contact the manufacturer to send you a new kit. Your test kit order expires after one year of purchase and therefore new kits will not be replaced after that time.
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Q - My kit requires a blood draw, do I have to do that at home?
A - No, you will not perform the blood draw yourself in your home. There are a couple options for the blood collection for at home test kits. You can contact Any Lab Test Now to set up a blood draw or you can contact your local hospital, clinic or phlebotomy service. If you are unfamiliar with hospitals in your area, you can visit US Hospital Finder. Draw fees may apply.
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Q - I ate and/or brushed my teeth and then collected my saliva. Should I start all over?
A - Yes, you will need to start again the next morning. Be sure to rinse the tube with warm water only and allow to air dry. Collect your sample within 30 minutes of waking prior to eating, drinking, flossing or brushing your teeth. Read all instructions carefully before beginning the test.
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Q - I forgot to rinse my mouth before I collected my saliva. What should I do?
A - Although rinsing your mouth will remove food, mucus or film that you may have in your mouth from the saliva specimen, you can still submit the sample. Otherwise you can discard the specimen, rinse the tube with warm water only, allow to air dry and begin collection again the next morning. Read all instructions carefully before beginning the test.
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Q - What happens if the saliva specimen defrosts before it makes it to the lab?
A - The sample will defrost during shipment, and that is ok, as it is stable for several days at room temperature.
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Q - How do I collect my saliva specimen?
A - You should collect your sample within 30 minutes of waking prior to eating, drinking, flossing or brushing your teeth. Read all instructions carefully before beginning the test.
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Q - How much saliva do I need?
A - To ensure accurate results, all tubes should be at least ½ full (preferably ¾ full) excluding bubbles. Read all instructions carefully before beginning the test.
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Q - What do I do if I'm having a difficult time collecting enough saliva?
A - Drink extra water the day/night before the collection to encourage the production of more saliva. If your mouth is dry, try pressing the tip of your tongue against your teeth or the roof of your mouth. Smelling sour foods such as a lemon can also produce saliva flow. Chewing gum is not advised due to it may contaminate the sample. Allow saliva to pool in your mouth before collecting. If you are still unable to collect enough saliva (½ tube) in one day, place the cap on the tube and put in the refrigerator or freezer. The same time the next day you can add more saliva to the tube. You may continue collecting in this way for up to 3 days.
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Q - What do I put for the ID # on the Genova specimen vials?
A - Leave it blank, when the laboratory receives the specimen an ID# will be assigned.
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